Frequently Asked Questions
Everything you need to know about your next ride.
How are your bikes shipped?
All bikes are professionally pre-assembled and safety-checked by our mechanics before being packed into a secure, oversized bike box. You will only need to attach the handlebars and front wheel upon arrival.
What is your return policy for cycling gear?
We offer a 30-day return policy on all unworn apparel and unused accessories. Items must be in their original packaging with tags attached to qualify for a full refund.
Do you offer professional bike fitting services?
Yes, we offer virtual size consultations and in-person professional fittings at our flagship locations to ensure your frame geometry matches your riding style perfectly.
How long does delivery take?
Standard shipping for components and apparel takes 3-5 business days. Complete bike builds typically ship within 7-10 business days due to our rigorous quality inspection process.
What kind of warranty comes with a new cycle?
Every new bike purchased through Spoken Cycles includes a full manufacturer's warranty on the frame and a one-year limited warranty on components against defects.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to follow your shipment's progress in real-time.